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  Top » CDS » Our Shipping & Returns Info
Our Shipping & Returns Info

 

Bello Modo's Shipping Policy

Being beaders ourselves, we know what it's like to need (or want!) something to start or finish a project and have to wait for it to arrive, so we make every effort to process and ship your order within 1-2 days from the receipt of your order. Of course, holidays and busy shipping seasons, can, unfortunately, add delays, so please allow extra time for your order to arrive if you have placed your order around a holiday or busy time.
We are located in Western Washington, so if you live on the East Coast you can figure 1st class mail will take 5-7 days to arrive, more if a holiday falls in the same time space. Orders from the West Coast can take from 2 to 4 days again, figuring for weekends and holidays, and something in the middle for people in the middle of the country.
We ship free using 1st class postage, with a minimum $14.99 order.  
If you desire to receive your order faster, you can choose Priority Mail, just add a note in your customer comments box or send us an email letting us know that you'd like to ship using that method.
PLEASE NOTE: Returns due to our fault must be sent via 1st class mail. We cannot reimburse for UPS or Priority shipments unless that is the way we sent it to you. 
 

International Customers

The base price for shipments to Canada is $5.99 and for all other international orders it is $9.00. this covers the first 8 ounces. Generally, most packages weigh less than 8 ounces, so the initial fee covers most orders, however heavier orders are charged the actual shipping fee. This includes orders to Canada. Please make sure your email and phone number are included and accurate so we can contact you if we need ask for payment for extra shipping fees or insurance fees.

Currently, the site does not give you an option to purchase insurance and we encourage you to consider it especially for overseas shipments as we cannot be responsible if it the package goes missing enroute. Insurance costs only a few dollars. We will offer you the option and let you know what it would cost if you should choose to purchase it. 

We can be reached Monday through Friday 9AM  3PM at 360-357-3443, or via email: support@bellomodo.com . If you get the message machine we will do our best to return your call the same day. Please leave details so we can research for you in advance of calling you back. 

 

How Bello Modo Handles Returns

 

Our goal is to have a long-term relationship with you and with that goal in mind we want you to be satisfied with your order. If for any reason you are not happy, you may return your order, or any part of it, within 30 days for a store credit minus 15% restocking fee, if it is not due to a mistake on our part. We are sorry to have to institute this policy, however the high costs of shipping and administrative costs have forced us to make this policy. 

 

Exceptions to Returns Policy: Books, special orders and items cut to order, such as Chain and Ribbon, are not returnable.

 

In order to return a product, we need to know the Order Number on your invoice and we ask that you write it on the outside of the package. All returns must have a number or they will be refused. We cannot accept returns of anything that has been cut to order. This includes all chain, Wire Lace, ribbon, etc. All returns must be as originally packaged when you received them. If they are out of their packaging, then we cannot resell them and cannot give a refund for them. 

 

When returning items, please include on a piece of paper or a copy of the original invoice, what you want us to do when we receive your return. Do you want a different size or color? Including all relevant information will help us process your return in a timely manner. 

 

Thank you very much for your patronage, we do appreciate it very much, and please let us know if you have any questions or suggestions.  We appreciate hearing from our customers and want to do all that we can to make it easier for you to browse and shop at our site.

 

 

How Bello Modo Handles Losses and Damages

 

If your package is lost in shipping or damaged in shipping we will do everything we can to assist you with this. We cannot be responsible for the package after it leaves our warehouse, but we will do everything we can to assist with the postal authorities.

 

If your package was insured then we will handle the insurance claim, and possibly send replacements once the claim has been established. If your package was damaged we need to know about it right away, within 5 days of receipt and you need to retain the shipping and packaging materials to show to the post office if necessary. 

 

Return Address:

 

Bello Modo

4826 Libby RD NE

Olympia, WA 98506

 

360-357-3443 phone & FAX

 

email: support@bellomodo.com